If the Genius Bar doesn't have the parts or can't fix it in store, they can send it away to be fixed. ![]() Genius Bars will typically have more parts in stock, whereas Authorized Service Providers are more likely to need to order parts. ![]() At the very most, they might ask you to return in a day or two due to their workload. To use a Genius Bar you'll need to go through all the hassle of submitting serial numbers and making an appointment on the Apple website, before standing in line with a bunch of people who only have cracked iPhone screens.Īuthorized Service Providers will normally accept walk-in customers without the need for appointments. In practice, a combination of good customer service and the fear of losing their agreement with Apple would probably mean they try and rectify their errors, but they are under no obligation. ![]() If you walk into a Genius Bar with a faulty keyboard and leave with a bricked device, that problem rests with Apple – they are responsible for fixing their mess, and in the worst case, giving you a replacement device.Īuthorized Service Providers have no such responsibility. Authorized Service Providers are not responsible for mistakes they make
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |